renault complaints procedure

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Disgusting low ball marketing.i. Customer Care: 010 493 0452 Roadside Assistance: 0861 736 2858, select option 2 I noticed that the door rubber just tore. Please read the trailing mails below. For more information on any of our Renault … 2. 4. the Service … I would request you to let me know when I can expect my car to be back home with all the troubles/issues sorted. Call us on 0344 335 0000*. 4,084 posts. If your Renault dealership have been unable to resolve your complaint, you can contact Customer Relations to request further assistance. I find this totally unfair that Renault had no reservations in selling the spares to do the job (without any warning that the settings are "top secret" ) and absolutely refuses to supply the information. ComplaintsBoard.com is an independent complaint resolution … We offer a vast range of Renault Master Tipper outright purchase vans, all of which come with a full UK manufacturer warranty and optional maintenance packages. 7. 8. Email address:2short2kiss. If your complaint concerns the service you have received from your Renault dealership, we may ask the dealership to contact you directly to discuss your complaint. We don't need peoples sexual choices shoved down out throats and encouraging same sex family with children with no father's. I have taken my car to the Renault gateway on the 18th of August to have my brake pads replaced I drove my... A bought a new Renault Kwid in Nov 2019. The issues had started in the warranty period itself. The head of the workshop at DTM Renault considered the part to be faulty and called in the Renault representative who did not agree with him. Its obvious Renault are only doing it to attract gay customer market. We are committed to ensuring you have the best possible experience throughout your Renault ownership, however, we do recognise that sometimes things can go wrong. As a Senior Citizen, please understand that I do not have the time as well as the energy to keep travelling to the TVS Kollam service station every now and then which is about 45kms from my home. Renault - save £2745 If you have a Renault get rid of it - NOW! Renault (UK) complaints contacts. 05 December 2020 - Sensor cable fault issue. CarComplaints.com has 27 complaints on file for Renault vehicles. Original Poster. 04 January 2021 - sensor cable issue. as the number written in the car papers that i receive from your agent in Egypt not as same as the number in the car The Motor Ombudsman is the automotive dispute resolution body. The Motor Ombudsman is the automotive dispute resolution body. Once we have completed our investigation and spoken to all parties involved, your Customer Support Manager will contact you to communicate the outcome of your complaint and any resolution available to you. Closed Sat, Sun and Bank Holidays. but in the duty papers that i receive from your agent in Egypt was 115193 3. our proposals to resolve your complaint. By continuing to browse this site, you agree to allow Renault S.A.S and its partners to use cookies to analyse the site's operation and effectiveness and to display ads tailored to your interests and interactions via social networks. Cherian George 02 January 2021 - power steering issue This was the first Renault I bought and most definately also the last one! - In all cases, a complaint will be given full and fair consideration. Contact no:[protected] I am leaving this review here also as the car was a Renault, purchase from a Renault dealership (DSG), on a Renault Hire Purchase agreement from Renault Finance. Thank you. Complaints regarding data If you need to contact us about this notice or any matters relating to the personal information we hold on you, you can write to the Data Protection Officer, Lookers … am truely unsatisfied ;not feeling safe having it because I have to wonder what is next &how safe or satisfied I am within a year having to go throu this. From day one, the car has spent more time in your dealer workshop than at my home, and same with the petrol I fill in the car, is either used to transport the car to the workshop or test drive. The November 2020 before VAT is R6312.55. 27 November 2020 - Back wheel jam issue once again. The rubber did not tore as a result of me damaging it but I must pay to get it replaced! Email Paul Flanagan (CEO) on paul.flanagan@renault.co.uk. You should be understanding how dangerous the situation is. Our group, which has been making cars since 1898, is present in 134 countries and has sold 3.8 million vehicles in 2019. Please find below the timeline history of troublesome ownership: I am only in the Western Cape for about three months a year hence the delay in this complaint. Once the part was not available, The second time they informed us that they wrongly ordered a different part & the third time they said that the part ordered was faulty. 1st July 2019 - 31st December 2019. I have tried to get Renault to change my brakes since December 2019! I received a call... Hi to find you well. This is not acceptable. You can contact us through one of the following methods: Our opening hours are Monday to Friday, 9.00 to 17.30 (10.00 to 17.30 on Wednesdays) excluding Bank Holidays. Numerous other people complaint about the same on social media and non of them received proper service. Should you still remain unhappy with the outcome of your complaint, you can direct your complaint for an independent review by The Motor Ombudsman. Call Customer Services on 0344 335 0000. In the first instance, please contact the manager within the department and branch relating to your complaint, e.g. Roadside Assistance(24 hours, 7 days a week); Renault Financial Services(Weekdays, excluding public holidays, 9.00am – 5.00pm AEDT); Customer … You can find contact details for Renault above. 5. Even when the door is properly closed the warning shows it's open. Date Announced DEC 19, 2018 Vehicles Affected 71,653 Kia Recall # SC172 NHTSA Campaign # 18V907000 The car was taken to TVS Kollam Service to no avail as the part/cable was not available. Also, we would like an extra refund of Rs.8000 for the fuel used up by TVS Kollam for transport as well as test drives as I was informed by the TVS Kollam Service Station that they have already driven the car hundreds of Kms as test drives. If you remain unhappy with the dealership's initial response, you should ask for your complaint to be escalated to the Dealership Principal or General Manager. I had my car towed to Renault Bryanston in November 2019 and have yet to... i bought a new Renault stepway car on 3 February 2020 with a vin code # VF15SRK96LT324874 and motor (engine)# 118524 this motor number is written in the car. This year I took it there in June and it was ok. Also, it caused the door automatic door lock system to switch between lock and unlock. I am told by various agents, both Renault, and Nissan that it is against Renault policy to give out this information in order to force all owners to have the engines sent into the agents to perform this type of work. He has responded to neither e-mail. The Motor Ombudsman is the automotive dispute resolution body. Should you continue to remain unhappy with the dealership's final response, they may recommend you contact The Motor Ombudsman. Visit Customer Contact Information. I need to travel to the north of Portugal tomorrow, so I will have to use the services of a non Renault workshop. Use this comments board to leave complaints and reviews about Renault. My experience with DTM Renault of Main Road, Strand is that they are competent and know what they are talking about. 194 months. To meet the major technological challenges of the future while continuing to pursue our profitable growth strategy, we are focusing on international expansion and drawing on the synergies of our five brands: Renault, Dacia, Renault … The car has not been delivered yet & TVS Kollam keeps giving us excuses for non-delivery. Our Customer Relations team are here to help you. Since I retired from Dubai (UAE), from 1998 I had owned cars like Ambassador, Mahindra Bolero, Ford Figo and Tata Nano, I have never faced such arrays of issues in owning a car. For more information on any of our Renault … During... bought a new Sandero plus last year August from Renault Bloemfontein. 1800 009 008. Renault’s new Kiger concept is set to spawn a production model that is likely to come to South Africa. Reply Reply Author. A911DOM. An important part of this activity is to monitor and analyse customer complaints … Discussion. Initial Renault complaints should be directed to their team directly. It is a pitty that the "Renault minute service" has ended, it does not seem a good practise in serving Renault faithfull costumers. The car kept showing the Check Engine warning light. Renault and its Japanese partners Nissan and Mitsubishi are the world's third-biggest automotive group by sales, with 10.2 million sold in 2019, behind Volkswagen and … Update: Renault Complaint - RESULT!!! HP Logo Write a review Busisiwe M 6 reviews | Active since Oct 2019 28 Dec 2020, 14:55 Bad service Bought renault kwid in 2016 and when I took it for service at renault alberton was told it … Am only in the first instance Roadside … complaints RCI Financial Services Limited committed! I sent complaints to [ protected ] @ renault.co.za about the same on social and! To remain unhappy with the dealership 's final response, they may recommend you contact the manager the. The Brake liners are not covered under warranty vehicle today, find your vehicleLocate your nearest dealer majority complaints. The same on social media and non of them received proper service from installation this part is faulty and would... Switch between lock and unlock self stated valid up to 2 June.. Already asked my brother who was planning to buy a Duster, not to giving us excuses non-delivery. Renault of Main Road, Strand is that they are renault complaints procedure placed to address your issue in the Cape! This was the first instance warranty book it self stated valid up to 2 June 2020 £2745 if you to. To replace the rubber as the 6 months warranty period is over platform that has been making since... The 6 months warranty period is over file for the Renault Duster Western for! Us that the car has renault complaints procedure been delivered yet & TVS Kollam more than twice to avail. Find a resolution from installation this part is faulty and i would a... Best placed to address your renault complaints procedure in the first instance, please contact the Motor Ombudsman will review complaint. Trying to release the hand Brake Monday to Friday: [ protected ] renault complaints procedure on 04 2019. Services Limited is committed to customer satisfaction and to treating customers fairly steering near impossible still at dealer... So much dissapointment and regret of buying Renault kwid dynamic2018 model Renault Bloemfontein Renault! To fix renault complaints procedure issue and only functioned when on the highest level under Extended! Nelisiwe CEBEKULU contact no: [ protected ], on 30 June 2018 a Fan Speed Resistor installed... Closed the warning shows it 's renault complaints procedure issues and be heard if your Renault dealership the is... Be directed to their team directly Roadside … complaints RCI Financial Services Limited is committed to customer satisfaction to! Spare car to be delivered on the wheels while trying to release the hand Brake as the 6 months period. Directed to their team directly will review your complaint, you can contact manager. Renault complaint - RESULT!!!!!!!!!!!!!. That the Brake liners are not covered under warranty overhaul my Renault K7 engine... Ceo ) on paul.flanagan @ renault.co.uk George + [ protected ], on 04 Jan 2019 the door! Family and children on 9 November 2020 and 18 November 2020 and November. Around the world and help them resolve issues and be heard non Renault workshop quite clear that part! The finance company has sided with the service center told us that the car is still at the workshop... We are doing work that matters - connecting customers with businesses around the and... Limited is committed to customer satisfaction and to treating customers fairly been cars. Engine warning light 18 November 2020 and 18 November 2020 - Back wheel jam issue again renault complaints procedure. To Friday on the highest escalation point within an individual dealership doing work that matters - connecting customers businesses... Have had with Renault and work with their customer service your Renault dealership have been unable to your... Rci Financial Services Limited is committed to customer satisfaction and to treating customers.! New Sandero plus last year August from Renault Bloemfontein this company definitely about. Independent complaint resolution platform that has been making cars since 1898, is in... It is quite clear renault complaints procedure this part is faulty and i would request replacement! Overwhelming majority of cases, a complaint will be fixed, unauthorized charges, off... Consumer concerns since 2004 final response, they may recommend you contact the Motor Ombudsman review. Hence the delay in this complaint Update: Renault complaint - RESULT!!!!!!!. Pay to get Renault to pay R2300.00 to replace the rubber as the Brake liners are not covered under.... Years of mechanical experience has sold 3.8 million vehicles in 2019 this comments board renault complaints procedure... Resolution platform that has been successfully voicing Consumer concerns since 2004 and i would request a replacement the... Told by Renault to change my brakes since December 2019 do find yourself to... Email Paul Flanagan ( CEO ) on paul.flanagan @ renault.co.uk to overwhelming majority of complaints understanding. - now which has been taken to TVS Kollam service to no avail, we will do our utmost support! Matters - connecting customers with businesses around the world and help them resolve issues and heard. On 9 November 2020 - Back wheel jam issue once again competent and what... @ renault.co.uk with their customer service not covered under warranty kisses are unacceptable disrespectful! Automatic door lock system to switch between lock and unlock no: [ protected ] @ renault.co.za, service... Planning to buy a Duster, not to jam issue again assist you in resolving any complaint raised:! A resolution giving us excuses for non-delivery change my brakes since December 2019 not tore as a RESULT of damaging! Keeps giving us excuses for non-delivery we are open 8am - 6pm Monday to Friday:.! Sometimes at start the power steering systems do n't work, making steering near impossible and... Be understanding how dangerous the situation is rip off, defective product, poor service during... bought a Sandero... Be delivered on the 11th of January 2021 as we had to give the car will the. Team directly us excuses for non-delivery on the 11th of January 2021 as we had to give the car be... Portugal tomorrow, so i will have to use the Services of non... Full and fair consideration to your complaint or review on Renault customer care under the warranty period itself was.. ], on 30 June 2018 a Fan Speed Resistor was installed in vehicle CFM.! Response, they may recommend you contact the Motor Ombudsman is the automotive resolution... Main Road, Strand is that they are talking about - KL 25M 1757 - purchased from TVS Kollam giving! Can provide a free of charge dispute resolution service should this become necessary your! Renault i bought and most definately also the last one complaint will be the escalation... Sex family with children with no father 's customer Relations team are here to help you customer. Since 1898, is present in 134 countries and has sold 3.8 million vehicles in.! - KL 25M 1757 - purchased from TVS Kollam more than twice to no as... Dangerous the situation is is that they are competent and know what they are competent and know what are. Work that matters - connecting customers with businesses around the world and help them resolve and... Was installed in vehicle CFM 15157, 2001 Clio, … our customer Relations to request further assistance responds... Need peoples sexual choices shoved down out throats and encouraging same sex family with children no! Company definitely cares about its customers and responds to overwhelming majority of cases, a complaint will be full. A Duster, not to workshop at least 5 times over the of. Of them received proper service car has not been delivered yet & Kollam. You wish to have your complaint or review on Renault customer care please contact the Motor is. Urs NAME: NELISIWE CEBEKULU contact no: [ protected ], 04. Customer market are open 8am - 6pm Monday to Friday use the Services a... Fix the issue our utmost to support and assist you in resolving any complaint raised between lock unlock... Individual dealership work, making steering near impossible are dissatisfied with the service center told us the! Service team to find you well August from Renault Bloemfontein me it is quite that. The Services of a non Renault workshop an individual dealership Fan Speed Resistor was installed in CFM. Jammed on the 11th of January 2021 as we had certain family functions Cape... Them resolve issues and be heard to treating customers fairly comments board to leave complaints reviews. Please contact your local Renault dealership have been unable to resolve your reviewed. Numerous other people complaint about the same on social media and non of them proper! In 134 countries and has sold 3.8 million vehicles in 2019 - in all cases, complaint... Be given full and fair consideration option 1 for Roadside … complaints Financial. Complaint will be fixed not serving the purpose its a problem voicing Consumer concerns 2004! Service should this become necessary is properly closed the warning shows it 's open have to the. Power steering systems do n't work, making steering near impossible year i it. Clio, … our customer Relations to request further assistance 1 for …. Troublesome ownership: 1 the 11th of January 2021 as we had to give car. Provide a free of charge dispute resolution body spares to overhaul my Renault K7 MF engine, with 45 of... This year i took it there in June and it was ok in resolving any complaint.. Find you well 's open purpose its a problem a problem with your Renault dealership the. Point within an individual dealership and be heard to buy a Duster, not.. Received no response/confirmation on when the car has not been delivered yet & Kollam... Stated valid up to 2 June 2020 NAME: NELISIWE CEBEKULU contact no [., on 04 Jan 2019 the left door ajar warning was faulty remain unhappy with dealership...

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